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Read the Terms Behind Your Account

Every account rule, wallet condition and payment clause we apply is written down on this page, so nothing sits hidden behind a banner. Go through it before you open an account, because access to the lobby depends on your local law and eligible regions.

Account rulesWallet termsbKash, Nagad, RocketLaw varies by region
4777bde Read the Terms Behind Your Account
WHERE TO WRITE

Contact Us About Any Clause

Two routes reach us on anything in this policy: live chat from inside your signed-in account, and email to our support desk. Chat works better for wallet issues, because we can see the account you are writing about while we answer. If your question concerns a bKash, Nagad or Rocket transfer, keep the transaction ID handy before you start, since that cuts the back-and-forth. Name the clause you are asking about so the reply lands on the right point.

Email the legal desk Write to our support address from the email registered on your account and say which clause you are querying. We reply to that address only, so keep it current.
Wallet verification Send the bKash, Nagad or Rocket transaction ID with your question. Matching those numbers against your account is how we trace a deposit or a withdrawal that has not landed.
Chat inside the lobby Open chat once you are signed in and the agent can already see your account details, which saves you repeating the basics. Ask for the legal point you need.
DATA AND ACCESS

See How We Handle Your Data

Your records sit with us for one reason: to run your account and settle payments. We keep the details you give at registration, the wallet numbers you deposit from, and the game history tied to those transactions. Cookie use is narrow, covering session, security and a few preferences rather than anything that follows you around other sites. Sensitive changes, such as a new wallet number or a password reset, need an extra check through your registered email or mobile number before they take effect.

Records we keep

Registration details, deposit wallet numbers and the game history attached to your transactions. That set is what we open when you raise a query or ask us to trace a payment.

Cookies we set

Session cookies keep you signed in, security cookies spot unusual login behaviour, and a small preferences cookie remembers your language choice. No advertising networks ride along on the lobby.

Keeping your login safe

Your password stays yours alone. We ask for a one-time code on a new device, and we contact you through your registered email or mobile before any wallet detail is changed.

Changing or removing data

Ask from your registered email. We confirm the request against your account, then send a copy or action the change. Records tied to payments stay with us as long as the law requires.

Ask Us How the Terms Work

Not the same everywhere. Availability and some clauses depend on your local law and eligible regions, so what applies to you is decided by where you are rather than by one global document.

No. Deposits and withdrawals must run through a wallet registered in your own name. A bKash, Nagad or Rocket transfer from someone else's number can hold verification until the details match.

Extra accounts are closed or merged. We treat duplicates as a breach of the rules on this page, and any linked balance is checked before it is returned or cleared.

Write from the email registered on your account and ask. We confirm the request against your account details, then send the records through that same channel so nobody else can read them.

Yes. When a change touches payments, providers or how your data is handled, we post the new version here first. Reading this page before you deposit keeps you current.

The provider decides that round. Pragmatic Play or PG Soft conditions can sit on top of ours for a particular table or slot, and both sets apply to your session.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.