See Why Local Law Comes First
When you open an account with us, the details you type in are the details we keep — your mobile number, your name as it appears on your wallet, and a password hash rather than the password itself. Transaction lines from bKash, Nagad, Rocket or a
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bank transfer are held as references: we see the amount, the reference number and the time, and we use those to match a payment to your account wallet. We never ask for your wallet PIN, your OTP or your mobile banking password, and no member of
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our team will request them in a chat, a call or a message. Your records sit in systems we control. Inside our own team, access is limited to the staff handling payments, disputes and account recovery. Where local law requires a record to be kept —
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for tax, fraud checks or a payment partner's audit — we keep it for that period and no longer. One thing we cannot decide for you is whether you may use the platform where you live. That depends on your local law and eligible regions, and
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this policy is written on that basis. If a rule in your area conflicts with anything on this page, your local law applies first and we will tell you plainly what we can and cannot do for your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.